8 articles in this category
The Real Cost of a Broken Renewal Risk PlanRenewal risk plans are supposed to safeguard recurring revenue, yet many organizations watch their churn ra...
Every renewal cycle starts with a plan. You map deadlines, assign owners, track requirements. Then, three weeks before the deadline, someone discovers...
Renewal season often feels like a victory lap—a chance to extend a service that has proven its worth. But beneath the surface, hidden risks can turn y...
Most renewal negotiations are lost before the first meeting. Not because the product is weak or the price is wrong, but because the pre-renewal proces...
Every renewal cycle has a familiar rhythm: a flurry of emails, a proposal draft, a negotiation call, and a signature—or a loss. Most teams invest heav...
Introduction: Why Post-Signature Strategy Matters More Than You ThinkIn my ten years of analyzing retention patterns across SaaS, enterprise software,...
Every renewal cycle brings a familiar tension: will the customer sign, or will they walk? Most teams focus on the final weeks before expiry—sending re...
The Illusion of Stability: How Passive Renewals Create a False Sense of SecurityIn my first few years consulting, I bought into the same myth many fou...